12DEWA is a customer support solution that helps companies engage customers over Messenger, Twitter, Telegram, WeChat, Whatsapp. Simply connect your channels and converse with your customers from a single place. Easily add new agents to your system and have them own and resolve conversations with customers. Chatwoot also gives you real-time reports to measure your team's performance, canned responses to easily respond to frequently asked questions and private notes for agents to collaborate among themselves.